Refunds and Returns

At Sewa Gift Palace, your satisfaction is our priority. We take great care to ensure every product — from décor and appliances to stationery and gifts — reaches you in perfect condition. Our return and refund policy is designed to make your shopping experience fair, transparent, and worry-free.

Eligibility for Returns

Products can be returned only if they are damaged, defective, or incorrect at the time of delivery.
To be eligible for a return, the item must:

1.Be in its original condition with all tags, packaging, and accessories intact.

2.Be reported within 24 hours of delivery along with clear photos or videos of the issue.

3.Have a valid proof of purchase (bill or receipt).

Products purchased on sale, under special promotions, or as part of combo offers are non-returnable unless damaged on arrival.

Items Not Eligible for Return

We do not accept returns for:

1.Used, washed, or damaged items caused after delivery.

2.Perishable or fragile décor items broken after purchase.

3.Products without original packaging or missing components.

4.Customized or special-order items.

Please note that slight variations in color, texture, or finish due to lighting or screen settings are not considered defects.

Return Process

If you receive a damaged or wrong product, please contact our customer support team within 24 hours of delivery via phone or email.
Our team will guide you through:

1.Verification of the issue (photo/video evidence).

2.Pickup or return instructions (depending on your location).

3.Evaluation and approval for replacement or refund.

Once approved, your replacement will be dispatched, or your refund will be processed as per your original payment method.

Customer Responsibility

Customers are requested to inspect their order at the time of delivery. Once accepted, we will not be liable for any damage or loss unless reported immediately.
Please handle décor and fragile items with care during unboxing and setup.